1. THE VELOCLUB CASHBACK PROGRAM

The VeloClub Cashback program is one of the many benefits of being a VeloClub member. A current VeloClub membership is required to access the VeloClub cashback program.

As a VeloClub member you can immediately earn cashback from some of the biggest and best-loved online bike retailers. From our own Emporium store and BikeExchange through to a large range of online retailers. You can check out the full list of cycling retailers at the Shop Bike page on our website.

You can then also earn VeloClub Cash from your everyday instore and online shopping. Instore from those frequent purchases like your groceries and petrol using our voucher system. And from a range of the biggest brands covering the major shopping categories as you can see.

Earn more VeloClub Cash from your online shopping as well. Our Online Shop features hundreds of the best retailers offering more than three million products. Shop for sporting goods to fashion and footwear. For health products & services to homewares. For food home delivered to fun gifts.

It’s that simple. Just do the shopping you normally do at our participating retailers. And earn VeloClub Cash worth up to 25% of the amount you spend. All at no extra cost to you. You shop, your VeloClub Cash accumulates seamlessly and automatically.

You’ll be surprised at how much you could earn. Check out the calculator at our website. It could total hundreds of dollars every year.

Everything happens behind the scenes seamlessly and automatically. As you shop, your VeloClub Cash accumulates, waiting for you to redeem.

VeloClub Cashback is cash that you earn by shopping at our participating outlets. For both your bike spend and from your everyday shopping instore or online at our participating retailers.

To see how much VeloClub Cashback you could earn, check out the calculator at the website. You'll be surprised.

The primary benefit is VeloClubCash. But there are other benefits to continually surprise you.

We send you regular updates with special offers from our retailers. Where you win-win. Because you get the deal plus you earn VeloClub Cash.

Our Search & Compare feature let you search & compare for the products you want - and see the results in one tab. Instantly. We search across our network and display your chosen product type on the one page. No more trawling across multiple sites to compare. We have even created a Bike Search & Compare feature which searches and compares just bike products from our online bike retailer partners

All this can be accessed via our website which provide you 24 7 anytime anywhere access. From searching for participating retailers to live online shopping to seeing your VeloClub Cash balance

2. HOW VELOCLUB CASHBACK WORKS

It’s simple. Shop via our website and our retailers – and watch your VeloClub Cashback grow.

1. Shop Bike

Buy your bike gear from our participating retailers displayed in the Shop Bike section of our website

2. Shop Instore

Order Velo eGift Cards online from our website. Go to the Shop Instore section. Your Velo eGift Card will be sent to you by return ready for you to activate when you are ready

3. Shop Online

Select a retailer at the Shop Online section of our website. Or choose your product from over 3 million by searching & comparing at our product hypermart at Shop Hypermart.

4. By accessing our Partner Offers

Go to our website. Check out our Partner Offers. Or wait until you receive an alert email from us with the latest offers.

5. To see or redeem your VeloClub Cash balances

Go to My Profile at our website anytime, anywhere. Or click on the button on the Home Page.

Your VeloClub Cashback balance will appear on the VeloClub Cashback home page when you log in.

For more details, go to the My Profile section and follow the instructions. You can see what transactions you’ve made, how much you have earned, the status of your VeloClub Cashback account (including pending rewards where we are waiting for the funds to arrive from our retailers)

3. THE PARTICIPATING RETAILERS

They are retailers who have agreed to provide VeloClub Velo Cash for any purchase made via the VeloClub Cashback website. They provide these benefits for your shopping in return for your custom. 

Yes.

We have the best online bike retailers particpating. As well as a range of ot department store and sports retailers who sell bike gear as part of their range.

At our exclusive Bike Search & Compare, you can even search & compare by product across our online bike retailers. You can see in one tab instantly what is available for the product types you are interested in.

4. VELOCLUB CASH

You earn VeloClub Cash by buying from our participating retailers in 2 ways

1. By buying from our online retailer partners at Shop Bike (which features the best online bike retailers) or at Shop Online (which features over 300 online retailers)

2. By buying Velo eGift Cards for your instore shopping. Your Velo eGift Card will be sent to you by return ready for you to activate when you are ready

The VeloClub Cash you earn is credited to your account depending on when the funds are received from the retailers. You can also see how much VeloClub Cash is coming from the retailers - under the label 'Pending'

It varies depending on the retailer – up to 25% with some retailers.

You can check your balance and transaction history at any time at the VeloClub Cashback website. Click on the ‘My Profile’ button and follow the prompts to your very own account

For an online purchase at via Online Shopping Centre, your VeloClub Cashback account will be updated within 24 hours. Initially, you will see the VeloClub Cashback you have just earned as a 'pending' amount. Processing usually takes between 30 and 60 days depending on the retailer, after which time it will be listed in your account.

For an eGift Card purchase, your VeloClub Cashback account will be updated within 24 hours. 

You can choose how you wish to use your VeloClub Cash balance. There is a range of options – all of which will help to cut the costs of your cycling passion.

Go to your My Profile page or click on the quick link. Follow the prompts. Make your choice of how you want to redeem and how much.

5. SHOP BIKE

Shop Bike is your convenient place to go when you want to go bike shopping. Where it makes sense to buy your bike gear because your earn VeloClub Cash every time you buy via the VeloClub Cashback website.

At a glance, you can see which online bike retailers are part of VeloClub Cashback. And you can click through directly to their sites and go shopping knowing that we're tracking you so that you'll get your VeloClub Cash when you purchase. 

Our unique Bike Search & Compare feature lets you shop across our bike retailers for the products you're interested in. Then shows them on one tab instantly. So no more trawling across mutiple sites. We do it for you. 

There is also a snapshot of the latest offers from our bike partners. Where you win-win because you get the special deal and earn VeloClub Cash.

Find the retailer, you are interested in then click on the logo. You will be taken to the retailer information page which will provide you with more information. From there, shop and buy as you usually would. And when you buy, your VeloCash will automatically be processed.

If you like one of the Search & Compare products or one of the speical offers, click on the banner. You will be taken directly to the  information page for that offer. From where you can purchase and earn your VeloCash

6. LATEST BIKE OFFERS

Latest Bike Offers are offers or special sales that are above and beyond the standard offered by our online bike retailers. They are usually available only for a short time so they are continually changing. The unique part for VeloClub members is that you earn VeloClub Cash on top of and as well as the special deal

You can find Latest Bike Offers at our website. We will also send you regular emails to keep you up to date.

Yes. You get both the deal and the rewards

7. BIKE SEARCH & COMPARE

Search & Compare is where you can find then buy specific products directly. You don't need to go to a number of different online stores then search to find the product you want. We do it all for you instantly – and show them all in one tab.

For example, in the Bike Search & Compare section, if you wanted to shop for specfic bike parts. Simply click on relevant section in the Parts Category. Search & Compare then sorts through what is on offer from our retailer partners. Your range of choices will appear. Instantly.

You will see not only the products but also the key details such as the name of the retailer, the price, the VeloClub Cash you can earn. Then browse and shop as you wish. Add to your Wishlist, start a Comparison short list - or select the product you want and click to buy.

When you are ready to buy, you'll be taken directly to that part of the retailers website where the product appears. And you can purchase as you normally would. Knowing that as soon as you do, you’ll have earned more VeloClub Cash automatically

It’s a 5 step process

1. Search – choose your product by category, by type, by price, by retailer

2. Short List - the products you really like

3. Compare - and refinyour shortlist 

4. Shop - buy the product you want with a click or add to your wishlist

5. Earn VeloClub Cash. If you buy, your VeloClub Cash is created automatically

8. VELO eGIFT CARDS

Velo eGift Cards enable you to earn VeloClub Cash from your instore shopping.

The fastest way to earn VeloClub Cash is from you spend everyday. But what you want from your everyday shopping changes everyday. Which is why we created Velo eGift Cards. They are a new and different way of buying gift cards & shopping vouchers because they are really flexible. You buy your Velo eGift Card now and earn VeloClub Cash instantly.  Automatically at no extra cost to you. Then when you’re ready, you decide how and where you want use it.

Choose Express if you want to use your eGift Card now at a specific retailer. Express is only available for a limited range of retailers. But does include your important supermarket and petrol shopping.

Choose Flexi if you want buy now, earn instantly - but choose later. Once you've purchased, we’ll send you a confirmation email with your Flexi eGift Card. When you're ready, you decide which retailer from our full range of retailers. And we convert your Flexi eGift Card into the specific voucher for that retailer. 

Express or Flexi - you choose because we know people change their minds. And we want to make sure your Velo eGift Cards work best for you.

 

You earn VeloClub Cashback each time you purchase a Velo eGift Card. It is usually 5% of the purchase price.

Go to the Shop Instore section. Then choose whoich type of eGift Card you want.

Choose Express if you want to use your eGift Card now at a specific retailer. Express is only available for a limited range of retailers. But does include your important supermarket and petrol shopping.

Choose Flexi if you want buy now, earn instantly - but choose later. Once you've purchased, we’ll send you a confirmation email with your Flexi eGift Card. When you're ready, you decide which retailer from our full range of retailers. And we convert your Flexi eGift Card into the specific voucher for that retailer. 

Express or Flexi - you choose because we know people change their minds. And we want to make sure your Velo eGift Cards work best for you.

Normally by return. But under some circumstances it may be delayed until the next business day.

In most cases, yes. The expiry date will be prominently displayed on the Velo eGift Card and on the retailer voucher itself.

The cost for the Velo eGift Card depends on your method of payment. 

9. SHOP ONLINE

Shop Online offers you a wide range of online shopping stores to choose from. There are over 300 brands with 3+ million products.

By shopping via Shop Online, you earn VeloClub Cash with each purchase. So if your favourite online shop is part of our network, it makes sense to shop via us because you earn VeloClub Cash you wouldn’t normally receive.

 

Simply browse through our retailers and find where you would like to shop. Click on the logo and you will be then linked directly to the store site. Purchase the item(s) you want.

You can also use our Search & Compare tool at Online Search & Compare or Bike Search & Compare to search by specific product. We will then identify the retailers who have that product and display them in order to fast track and streamline your shopping experience.

Each purchase will earn you VeloClub Cashback which will be credited to your account as soon as the funds are received from the retailer.

Yes. By using Search & Compare at Shop Hypermart - a powerful tool designed to simplify your online shopping with us. It will change the way you shop online.

Instead of choosing a retailer, you choose a type of product. Say jeans in womens fashion. Search & Compare then sorts through millions of products to display only those that meet your criteria. You will see not only the products but also the key details such as the name of the retailer, the price, the rewards you can earn.

You can then browse or refine and short list. And either add to your Wishlist or select the product you want and click to buy.

VeloClub Cash will be credited to your account as soon as we receive it from the retailer. Each retailer has different timeframes on when they pay this cash back to VeloClub Cash. It could take up to 90 days be credited to your account depending on the returns policy of each retailer

Go to Contact Us. Select Shop – Missing Transaction. As part of your message, you need to provide us with the store name, the transaction date and amount plus the order number which you will find on your receipt from the retailer.  We will then contact the retailer and come back to you.

10. ONLINE PARTNER OFFERS

Online Partner Offers are offers or special sales that are above and beyond the standard offered by our online retailers. They are usually available only for a short time so they are continually changing. Online Partner Offers may be subject to minimum spend, specific product purchases or time restrictions.

You can find the latest Online Partner Offerss at our website. We will also send you regular emails to keep you up to date.

Yes. You get both the offer and the rewards

11. ONLINE SEARCH & COMPARE

Online Search & Compare is the big sister of Bike Search & Compare. Where you can find then buy specific products directly. Across our online retailer network.

You don't need to go to a number of different online stores then search to find the product you want. We do it all for you instantly – and show them all in one tab.

For example, say you wanted to shop for jeans. Simply click on the Jeans section in the Fashion Category. Instantlly we'll search - and show you what's available. You will see not only the products but also the key details such as the name of the retailer, the price, the VeloClub Cash you can earn. Then browse and shop as you wish. Add to your Wishlist, start a Comparison short list - or select the product you want and click to buy.

When you are ready to buy, you'll be taken directly to that part of the retailers website where the product appears. And you can purchase as you normally would. Knowing that as soon as you do, you’ll have earned more VeloClub Cash automatically

It’s a 5 step process

1. Search – choose your product by category, by type, by price, by retailer

2. Short List- the products you really like

3. Compare - and refinyour shortlist 

4. Shop - buy the product you want with a click or add to your wishlist

5. Earn VeloClub Cash. If you buy, your VeloClub Cash is created automatically

12. PRIVACY

VeloClub Cashback is committed to protecting the confidentiality of your personal information. Refer to the Privacy Policy at the VeloClub Cashback website. We collect personal information in order to provide services and products to you, to maintain and improve customer service and to advise you of other VeloClub Cashback offers, products or services which may be of interest to you. Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with the services and/or products you are expecting. 

13. FEES & CHARGES

a. there is a monthly administration fee of $1 that is charged only if you have a balance in your VeloClub Cashback account. If you have a zero balance or have not yet earned any VeloClub Cashback, there is no charge

b. there may be a fee for each VeloClub eGift Card you purchase depending on your means of payment

c. there may be a processing fee for the redemption of your VeloClub Cash. This will depend on how you wish to redeem

14. CONTACT US

For general enquiries on the VeloClub Cashback program, head to the ‘Contact Us’ tab and complete the online form.

Go to Contact Us. As part of your message, you need to provide us with the store name, the transaction date and amount plus the order number which you will find on your receipt from the retailer.  We will then contact the retailer and come back to you.