Contact VeloClub CashBack
You need to provide us with the retailer name, the transaction date and amount plus the order number which you will find on your receipt from the retailer. We will then contact the retailer and come back to you.
For an online purchase at via Online Shopping Centre, your VeloClub Cash account will be updated within 24 hours. Initially, you will see the VeloClub Cash you have just earned as a 'pending' amount. Processing usually takes between 30 and 60 days depending on the retailer, after which time it will be listed in your account.
For an eGift Card purchase, your VeloClub Cash account will be updated within 24 hours.
Normally by return. But under some circumstances it may be delayed until the next business day.
VeloClub Cash will be credited to your account as soon as we receive it from the retailer. Each retailer has different timeframes on when they pay this cash back to VeloClub Cash. It could take up to 90 days be credited to your account depending on the returns policy of each retailer.