We’re here to help. And we’ll come back to you as quickly as we can.
But you can help us to help you. Have you read the FAQ’s to see if they answer your question?
And if your query is about a transaction, you need to provide us the details (retailer name, transaction date, amount, order number) so we can contact the retailer
For an online purchase at via Online Shopping Centre, your VeloClub Cash account will be updated within 24 hours. Initially, you will see the VeloClub Cash you have just earned as a 'pending' amount. Processing usually takes between 30 and 60 days depending on the retailer, after which time it will be listed in your account.
For an eGift Card purchase, your VeloClub Cash account will be updated within 24 hours.
Normally by return. But under some circumstances it may be delayed until the next business day.
VeloClub Cash will be credited to your account as soon as we receive it from the retailer. Each retailer has different timeframes on when they pay this cash back to VeloClub Cash. It could take up to 90 days be credited to your account depending on the returns policy of each retailer.
If your enquiry is about a online transaction
You need to provide us the details (retailer name, transaction date, amount, order number) so we can contact the retailer and come back to you